At Coffee PiB, our goal is simple: to bring you coffee that you love. We stand by the authenticity and quality of every product we sell. However, we understand that sometimes you might need to exchange an item. We’ve created a straightforward exchange process to make it as easy as possible for you.
When Can You Exchange an Item?
You are eligible for an exchange under the following conditions:
You Received the Wrong Product: If we accidentally sent you a different coffee or item than what you ordered, we’ll exchange it for the correct one immediately.
The Product Arrived Damaged: If your item shows up broken or damaged, we will replace it with a new one. Your satisfaction is our priority.
Important Note on Flavor:
Coffee is a personal experience, and taste can be subjective. We cannot accept exchanges based on personal flavor preferences. Please check the product descriptions and flavor notes before purchasing. If you’re unsure, feel free to contact us for recommendations.
Our Easy 3-Step Exchange Process
Step 1: Contact Us Within 3 Days
You must notify us about the issue within 3 days of receiving your package. After this period, we unfortunately cannot process an exchange request.
Please include your Order ID and a clear photo or video of the incorrect or damaged item to help us process your request faster.
Step 2: We'll Handle the Pickup
Once your exchange request is approved, our team will arrange for the item to be picked up from your address. Please ensure the product is in its original, unopened packaging.
Step 3: Your New Item is on Its Way!
As soon as we receive the returned product, we’ll dispatch your replacement item. We’ll cover all delivery costs for the exchange — simple and stress-free.
Frequently Asked Questions
How long does the exchange process take?
We typically arrange pickup within 1–2 working days. Your new item is shipped immediately after collection — usually delivered within 24–48 hours in Dhaka and 3–5 days outside Dhaka.
Do I have to pay for the exchange?
No. If you received a wrong or damaged product, we’ll cover all pickup and redelivery costs.
What if the correct item is out of stock?
If the replacement item is unavailable, we’ll issue a full refund instead.
Your trust means everything to us. If you have any questions about our Exchange Policy, please reach out — we’re here to ensure your coffee journey is a happy one.
Imam — ইয়াফী
Typically replies within minutes
Hello 👋
Any questions related to Exchange Policy?
or
Need help with coffee order?
Let’s chat!
Chat with Imam for quick help and order assistance.
