At Coffee PiB, we want you to be completely happy with your purchase. Your trust means everything to us. While we are confident in the quality and authenticity of our products, we understand that sometimes things might not go as planned. That’s why we’ve made our refund and return policy simple, honest, and straightforward.
Our Simple Promise
We keep it clear and easy. If you're not satisfied with your purchase for any of the reasons below, we're here to help.
Do You Qualify for a Return?
You Received the Wrong Product: If the item you received is not what you ordered, we’ll exchange it for the correct one.
Product is Damaged or Defective: If the product arrives broken or defective, you can request a replacement or full refund.
Product is Expired: We guarantee freshness. If your product is past its expiry date, we’ll refund or replace it.
Note: For coffee pods, beans, or instant coffee, we cannot accept returns based on personal taste or flavor preference. Please read product descriptions before ordering. We’re happy to guide you!
How to Make a Return
Inform us about the issue within 3 days of receiving your order. After this window, return requests cannot be accepted.
Please include your Order ID and a clear photo or video of the issue to help us process your request faster.
Once verified, we’ll arrange to collect the product from your address. You don’t need to send it back yourself. Make sure the product is in its original, unopened packaging (unless the issue was only visible after opening).
After we receive the returned item, you can choose one of the following:
Replacement: We’ll ship a new or correct item at no extra charge.
Full Refund: Your payment will be returned through the original payment method.
Refund Timelines
Online Payments: Refunds processed within 7–10 working days to your card or mobile banking account.
Cash on Delivery: Refunds issued via bank transfer or MFS (bKash, Nagad) within 5–7 working days.
We’ll notify you by email or SMS once your refund has been completed.
Questions? Your satisfaction is our top priority. If you have any questions about our Refund and Returns Policy, feel free to reach out. We’re always happy to help.
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Imam — ইয়াফী
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